Florist Canonbury Privacy Policy for Orders in Canonbury and Districts

Name: NATURE'S PALETTE
Brand: Florist Canonbury
Price: 74.50 GBP
Availability: InStock

Overview

This Privacy Policy outlines how Florist Canonbury collects, processes, and stores personal data for customers placing orders from Canonbury and nearby districts. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR).

Scope of This Policy

This Privacy Policy applies to all individuals and entities placing orders with Florist Canonbury within Canonbury and its surrounding areas. By using our services, you agree to the terms set out in this policy in relation to the collection and use of your personal information.

Personal Data We Collect

When you place an order or interact with Florist Canonbury, we may collect the following categories of personal data:

Identity Information: Name, title.
Contact Information: Delivery address, billing address, phone number, contact preferences.
Order Details: Product selections, recipient names and addresses, note card messages.
Payment Information: Transaction identifiers and partial payment data. Please note, we do not store full card details on our systems.
Communication Data: Correspondence between you and Florist Canonbury, including enquiries and feedback.
Technical Data: IP address, browser type and version, time zone setting, operating system, device type, cookies, and usage data when you interact with our website.

Lawful Basis for Processing

Florist Canonbury collects and processes your personal data according to the following lawful bases under the GDPR:

Contract: To fulfil and manage your orders, provide customer support, and administer your account.
Legal Obligation: To comply with applicable laws and regulations, such as accounting and tax requirements.
Legitimate Interests: To improve our services, enhance your customer experience, prevent fraud, and protect our business. We balance these interests against your privacy rights.
Consent: For specific optional activities such as direct marketing communications, where you have expressly agreed to receive these.

How We Use Your Data

We use your personal data for the following purposes:

Processing and fulfilling your orders for flowers and related products.
Delivering products to your selected address or to recipients on your behalf.
Managing payments and refunds.
Communicating with you about orders, delivery status, or service updates.
Improving our website, products, and services.
Complying with legal obligations and regulatory requirements.
Sending you marketing information if you have consented to receive it.

Data Processors and Sharing

To provide our services effectively, we may share elements of your personal data with trusted third-party processors. These include:

Payment Service Providers: For secure transaction processing.
Delivery Couriers: For physical delivery of orders to your chosen recipient.
Website Hosting and IT Service Providers: For maintaining our website and digital infrastructure.
Professional Advisors: Including accountants, auditors, and insurers, where necessary for compliance and business operations.

All third-party service providers are required to respect the confidentiality and security of your data and to comply with data protection laws.

We do not sell or rent your personal information to any marketing companies or other third parties.

Data Retention

Florist Canonbury retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically:

Order and transactional data is retained for up to seven years for compliance with tax and legal obligations.
Marketing preference records are maintained until you withdraw consent or request deletion.
Technical and browsing data may be stored for a shorter period, as dictated by our cookie and analytics policies.

Once your data is no longer needed, it will be securely deleted or anonymised.

User Rights Under the GDPR

As a customer of Florist Canonbury within Canonbury or surrounding districts, you have the following rights regarding your personal data:

Right of Access: Request access to your personal data and obtain a copy.
Right to Rectification: Request corrections to any inaccurate or incomplete data.
Right to Erasure: Request deletion of your data where there is no legal reason for its continued processing.
Right to Restriction: Request limitation of processing in certain circumstances.
Right to Data Portability: Request transfer of your personal data to you or another provider in a structured format.
Right to Object: Object to processing based on legitimate interests or for direct marketing.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us via the channels provided on our website. We may need to verify your identity before processing your request.

Data Security

We have put in place appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, alteration, or disclosure. Access to your data is limited to those employees, agents, contractors, and other third parties who need it for business purposes. They are subject to confidentiality obligations and may process your data only on our instructions.

Policy Updates

Florist Canonbury may update this Privacy Policy periodically to reflect changes in legal requirements or our data processing practices. The latest version will always be available on our website, and we encourage you to review this Policy each time you use our services.

Contact and Complaints

If you have concerns about how your personal data is handled or wish to make a complaint, you may contact us via the methods listed on our website. If you remain dissatisfied, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

Thank you for trusting Florist Canonbury with your personal data. We are committed to safeguarding your privacy and delivering a secure customer experience.