Returns, Refunds and Complaints at Florist Canonbury

Our Fresh Flowers Guarantee in Canonbury

At Florist Canonbury, we take pride in delivering only the freshest flowers to our customers in the Canonbury area. As a trusted local florist serving both households and businesses, your satisfaction is at the heart of what we do. Each bouquet is hand-arranged just before delivery to ensure every petal looks its best. Our fresh flowers guarantee is our commitment to delivering quality blooms every time you order.

Damaged-On-Arrival Policy

Your arrangements should arrive in perfect condition, brimming with freshness. If your flowers are damaged or do not meet our quality standards upon arrival, please let us know immediately. To help us resolve the issue swiftly, we ask that you report any damages or noticeable quality concerns within 24 hours of receiving your delivery. This allows us to assess and address the situation quickly, ensuring your satisfaction with our service and products.

Freshness Window Policy

We guarantee that our flowers will remain fresh for a minimum of 5 days from the date of delivery when cared for according to the instructions provided. If your blooms show signs of premature wilting or unexpectedly short vase life within this period, please inform us promptly. A photo of the arrangement will help us evaluate the issue and offer the right solution for you.

Refund and Replacement Options

Your happiness with your order is our priority. Should you experience any problems with your flowers, including concerns about freshness or condition, we offer flexible solutions. Depending on the situation, we may provide a replacement arrangement or a full or partial refund. Every concern is handled individually and fairly, with the goal of ensuring you receive the top-quality service and flowers you expect from a trusted Canonbury florist.

Complaints Procedure

We strive to make every experience with Florist Canonbury a pleasant one, but we know sometimes things can go wrong. If you wish to make a complaint about an order, our service, or any aspect of your experience, please contact us directly with your order details and a description of your complaint. Our team will review your feedback and respond as soon as possible—typically within one working day. We aim to resolve all complaints promptly, fairly, and to your satisfaction.

Trusted Canonbury Florist for Households and Businesses

Florist Canonbury has built a strong reputation locally for beautiful, long-lasting flowers and professional, courteous customer service. Whether you’re ordering flowers for your home or business, you can trust our expertise and dedication. Your loyalty is important to us, and we’re here to ensure your flower buying experience is smooth, enjoyable and entirely risk-free with our fresh flowers guarantee.

Contact Us

If you have a return, refund request, or wish to make a complaint, please reach out to us through our website’s customer support form. We value your feedback, and our team is always ready to help resolve any issues you may encounter. Thank you for choosing Florist Canonbury, your local flower experts in Canonbury and the surrounding areas.