Welcome to Florist Canonbury, your trusted local provider of beautiful fresh flower delivery in Canonbury and the surrounding areas. These Terms & Conditions govern your use of our online platform, including purchase of products and booking of flower delivery services. By placing an order on our website, you confirm your agreement to be bound by the terms set forth below. These terms apply to all customers placing orders for flower delivery in Canonbury, as well as those in neighbouring localities.
Placing an order with Florist Canonbury online is designed to be straightforward and secure. Please read the following details to understand the stages of ordering, from selection to delivery:
We reserve the right to refuse, restrict, or cancel any order at our discretion, particularly in cases where products are unavailable, payment cannot be processed, or suspected fraudulent activity occurs. Should this arise, affected customers will be notified as soon as possible and, if applicable, refunded any payments already made.
Florist Canonbury accepts payment online through secure payment processing facilities. We support all major credit and debit cards, along with any other payment methods specifically indicated at checkout. All prices listed on our website are quoted in British Pounds Sterling (GBP) and are inclusive of Value Added Tax (VAT) where applicable. Delivery charges will be clearly displayed during the ordering process before final checkout.
Payment is required in full at the time of ordering. You warrant that all payment details provided are accurate and that you are authorised to use the payment method submitted. Please ensure your card or account has adequate funds available for the transaction. We reserve the right to obtain validation of payment details before dispatching your order.
At Florist Canonbury, we understand that plans sometimes change. Our cancellation and amendment policy is as follows:
For questions regarding cancellations or amendments, please refer to your order confirmation or get in touch with our customer care team during business hours.
Florist Canonbury endeavours to deliver high-quality fresh flowers to all addresses in Canonbury and the surrounding areas as specified on our website. We aim to meet your preferred delivery date and slot, however, these are not guaranteed times, and minor delays may occur due to events outside our control (such as adverse weather or traffic). If a delay is expected, we will communicate updates where possible.
Delivery shall be deemed completed when the flowers are left at the delivery address provided or with an individual accepting delivery on the recipient’s behalf. If there is no answer at the address, our courier may leave the flowers in a safe location (such as a porch or with a neighbour) where possible. We accept no liability for theft or damage to products once delivered in accordance with your instructions.
It is your responsibility to ensure someone is available to accept the flowers, or that delivery instructions are provided. Please note that delivery is limited to our specified geographical areas; orders outside of these areas may be declined or subject to cancellation.
All flowers are subject to seasonal availability. In the event any flowers, greenery, or packaging become unavailable, we reserve the right to substitute items of similar style, quality, and value while maintaining the overall desired appearance of your bouquet. This ensures your order will always be fulfilled to the highest standard and on time. If a significant change is required, we will make reasonable efforts to inform you prior to dispatch.
We take great pride in the quality of our flowers and services. Should your recipient receive flowers that are, in your opinion, not in optimal condition, or receive an incorrect order, please notify us as soon as possible and within 48 hours of delivery. To help us investigate, please provide your order number and photographic evidence of the issue when available. Where complaints are upheld, we will offer a replacement or refund, depending on the circumstances and your preference.
Florist Canonbury’s liability for any claim, whether in contract, tort (including negligence), or otherwise, arising out of these terms or relating to your order, shall not exceed the price paid for the relevant goods and services. We do not accept liability for indirect, consequential, or incidental losses, including but not limited to loss of income, revenue, enjoyment, or data. Nothing in these terms excludes our liability for death or personal injury caused by our negligence or for any matter which cannot be excluded or limited by law.
We are not liable for failure to perform, or delay in performance of, our obligations where such failure is due to events beyond our reasonable control, including but not limited to strikes, fire, flooding, pandemic, or supplier problems.
By ordering with Florist Canonbury, you confirm that:
All content on our website, including but not limited to text, images, logos, designs, and graphics, remain the property of Florist Canonbury or its licensors. No part of this website may be reproduced, distributed, or otherwise used without express permission.
Your privacy is important to us. Florist Canonbury collects, stores, and uses your personal information in accordance with applicable data protection laws and our privacy policy, which is available upon request or via our website. Your data will only be used for the purpose of processing orders, improving our services, or where required by law. We will not share your details with third parties for marketing purposes without your explicit consent.
These Terms & Conditions, and any dispute or claim arising from or in connection to them or their subject matter, shall be governed and construed in accordance with the laws of England and Wales.
You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes relating to these terms, except that Florist Canonbury may bring proceedings in any jurisdiction to enforce its intellectual property rights.
If any part of these Terms & Conditions is held to be invalid, void, or unenforceable, such provision shall be deemed severed and will not affect the validity and enforceability of the remaining provisions. We reserve the right to make amendments to these Terms & Conditions from time to time without notice. Continued use of our website and services following such changes means you accept the revised terms. The latest version will always be available on our website.
No person other than you and Florist Canonbury shall have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms & Conditions.
These terms apply specifically to customers ordering online flower delivery in Canonbury and surrounding areas. Please refer to our website for further details, and contact us if you have any questions regarding your rights or obligations.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 54 Holloway Rd, Highbury East, London, N7 8JL.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Canonbury, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Canonbury.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
